Frequently Asked Questions
Find answers to common questions about ordering, shipping, sizing, returns, refunds, and payments at MKN Multimedia.
Orders & Shipping
Where do you ship?
We currently ship to addresses within the United States only.
How much is shipping?
We offer FREE standard shipping on all U.S. orders, with no minimum purchase required.
How long will my order take to arrive?
Our estimated delivery timeline is:
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Processing: 3–4 business days
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Shipping: 7–9 business days
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Estimated total: 10–13 business days
Business days are Monday through Friday, excluding U.S. public holidays.
Orders placed before 4:00 PM Pacific Time on a business day begin processing the same day. Orders placed after the cut-off time, on weekends, or on public holidays begin processing on the next business day.
Will I receive tracking information?
Yes. Once your order ships, we will send a tracking link to the email address used at checkout.
If you have not received a tracking email after your order has been processed, please check your spam or junk folder before contacting us.
Can I change my shipping address?
Please email us as soon as possible if you entered an incorrect or incomplete address.
We may be able to update your address while the order is still processing. Once an order has shipped, we cannot guarantee that the delivery address can be changed.
Products & Sizing
What products do you sell?
MKN Multimedia offers a curated selection of women's dresses and clothing, including mini, midi and maxi dresses, tops, sets, outerwear, and seasonal fashion pieces.
How do I choose the right size?
Please review the sizing information provided on the individual product page before placing your order.
If you are between sizes or need additional sizing assistance, contact us at Support@mknmultimedia.com with the product name and your measurements.
Are colors exactly the same as they appear online?
We make every effort to display product colors as accurately as possible. However, colors may appear slightly different depending on your screen, lighting, and device settings.
Can I exchange an item for another size?
For eligible dresses, we may offer a size exchange for the same style, subject to availability.
Please contact us before returning your item so we can confirm availability and provide return instructions.
For other items, you may return the eligible item for a refund and place a new order in your preferred size.
Returns & Refunds
Can I return an item?
Yes. Eligible items may be returned within 30 days of delivery.
Returned items must be:
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Unworn
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Unwashed
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Unaltered
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In their original condition
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Returned with all original tags attached
Please contact us before sending anything back.
Do I have to pay for return shipping?
No. Return shipping is free for eligible returns, and we do not charge a restocking fee.
After your return request is approved, we will provide you with a prepaid return shipping label.
What if my item arrives damaged or I receive the wrong item?
Please email Support@mknmultimedia.com with your order number and clear photos of the item within 30 days of delivery.
If we confirm that the item is damaged, defective, or incorrect, we will arrange an appropriate replacement at no additional cost.
When will I receive my refund?
Once your returned item reaches us and is accepted, your refund will be issued to your original payment method within 7 business days.
After the refund is issued, your bank or payment provider may require additional time for the funds to appear in your account.
Can I cancel my order?
You may request cancellation within 24 hours of placing your order.
Please email us as soon as possible with your order number. Once the order has entered processing, we may no longer be able to cancel it, and the standard return process will apply.
Payments
What payment methods do you accept?
Available payment methods may include:
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Visa
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Mastercard
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American Express
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UnionPay
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Shop Pay
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Apple Pay
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Google Pay
The exact payment methods available may vary depending on your device and browser.
What currency are your prices shown in?
All prices on MKN Multimedia are displayed in U.S. dollars (USD).
Applicable sales tax is calculated at checkout based on your shipping address.
Is my payment information secure?
Yes. Payments are processed securely through Shopify's payment infrastructure. MKN Multimedia does not receive or store your complete card number.
Order Issues
What should I do if I entered the wrong size or product?
Contact us as soon as possible at Support@mknmultimedia.com.
If the order has not yet entered processing, we may be able to help. Once processing or shipping has begun, changes may no longer be possible.
What should I do if my tracking is not updating?
Tracking information may take some time to update after your parcel is handed to the carrier.
If there has been no movement for an extended period, contact us with your order number and we will assist you.
Still Have a Question?
We're happy to help with questions about products, sizing, orders, shipping, returns, and refunds.
Email: Support@mknmultimedia.com
We respond on business days, Monday through Friday. Please allow up to 24–48 hours for a response.
For complete information, please also review our Shipping Policy, Return & Refund Policy, Payment Policy, and Terms of Service.